Staying Safe Online

Unfortunately, if something looks to good to be true, it probably is! While the majority of the people online are trustworthy, there is always a select few that try to take advantage of trusting members of the community.

We've compiled this small guide to help you stay safe online. Please take a moment to read through the following advice which will help you stay safe when buying online.

AirsoftHub's involvement with transactions

AirsoftHub has no involvement with the transaction. As a result of this, we are unable to recover any money from transactions or garantee any payments made. If you ever receive a message from someone prending to be an AirsoftHub staff member asking for money, please report it using the Contact form immediately

Always try to meet Face to Face

• Always try to meet face to face to see the item and exchange payment.
• Ideally, if you're young, or vulnerable take someone else with you.
• Avoid taking large amounts of cash with you when meeting someone you don't know.

Tips for Buyers

• If you make a payment before receiving an item, you risk losing that money if the item never arrives or is not as described.
• Ask for additional photos or videos of the item in question if you're unsure. Ask them to take a photograph of the listing with their username on a bit of paper next to it to ensure they actually have the item.
• If you make a payment to someone by crediting their bank account via Internet banking or BACS, that payment cannot later be reversed.
• If you have to make payment before receiving the item, consider paying via PayPal (but only the Goods & Services option) who will often provide compensation should you not receive the item or if it is significantly not as described.
• Remember, if it sounds too good to be true, it probably is!

If you see any listings that look suspicious or 'too good to be true' please report it to us as soon as possible.

Tips for Sellers

• Unless you are paid in cash, always wait for payment to clear before handing over goods. Remember, in some situations (particularly overseas payments) a payment could still be withdrawn by the bank after it has cleared. Talk to your bank for more information on this.
• If you are being paid cash, study the notes for signs of counterfeit by feeling the paper, studying the printing, checking the watermark and the metallic thread. More information on checking for counterfeit money is at the Bank of England web site
• If you are sending an item through the post, always obtain proof of posting and ensure the parcel is adequately insured against loss up to the full value of the item. The Post Office provides a "Certificate of Posting" for free, giving compensation for low value items.
• If you are receiving money through PayPal, ensure you meet the requirements of their seller protection scheme. This includes retaining proof of delivery that can be tracked online.
• If you are receiving money through PayPal or other online payment service, don't rely on an email confirmation that you have received funds as this may have been faked. Always log into your account to confirm this by typing the address directly into your browser (don't follow links in the email). Also note that PayPal does NOT hold funds pending delivery of an item.